The power to perform

Human capital 2020 and beyond

Financial services is facing huge disruptions – technological, regulatory and political – and rapidly shifting customer expectations. And with this comes the need for new talent with a different set of skills, an innovative and agile mindset and new ways of attracting, motivating and organising your people.

By 2020, the role and function of HR and the makeup of the workforce will have been overhauled. Financial services should prepare for this to remain competitive. How are workforce strategies executed, and will these strategies enable your company to negotiate the playing field levelled by disruption and to support organisational ambitions?

How can you optimise your human capital today while building for tomorrow? How can you ensure that you’ll have the people you need to remain relevant and competitive?

In The power to perform: Human capital 2020 and beyond, we focus on how these developments are shaping a new people agenda, and set out how financial services (FS) organisations can proactively manage human capital to ensure they remain relevant and competitive. Drawing on our projections for 2020 and beyond, we’ve identified seven key human capital priorities that will enable FS organisations to position themselves for success in the future.

This concise report is an executive summary of the main global report for the Netherlands and includes the key take-aways of interviews with six FS-dedicated Partners of the Dutch People and Organisation practice.

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