Changing Face of the Insurance Industry

A whitepaper by Infosys

Emerging trends in the Insurance Industry are a combination of business and technology themes, most of which are likely to become mainstream in the near to long term. The industy is evolving at a fast pace in the wake of challenges and opportunities put forwarsd by tchanging customer demands (Millenial generation), compliance requirements proliferation of digital devices, enhanced connectivity, sophisticated fraud et al. Additionally, Insurtechs are disrupting the industry by redefining the offerings and distribution with their digital mode of operations. Given their lower operational costs and faster speed to innovate, they bring new and relevant propositions to the customer faster. Rise of sharing economy, newer channels of distribution and self-service revolution will drive product innovations & enhance digital initiatives to maintain existing customer base and win new ones. Technologies like Internet of Things, Cognitive computing and Blockchain are poised to transform the entire insurance value chain and benefit both the customer and provider.

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