In-House Fraud Investigation Teams

Organizations throughout the world use benchmarking data to evaluate how their performance, structure, and operations compare to those of their peers. Benefits of this practice include determining whether resources are being used efficiently, pinpointing knowledge gaps, and identifying areas for potential improvements.

The Association of Certified Fraud Examiners (ACFE) conducted in 2017 a second Fraud Investigation Team Benchmarking Survey. This report presents the results of that survey. ACFE hopes that this information is helpful for company leaders and anti-fraud professionals in assessing their existing fraud investigation teams and planning for their future anti-fraud initiatives.

Respondents were asked to provide information about the following topics related to internal fraud investigation teams:

  • Industry
  • Geographical region
  • Organization size
  • The number of fraud investigators on staff
  • The party the investigation team reports to
  • The time spent conducting fraud investigations
  • The team’s caseload
  • The time to close a case
  • The types of cases investigated
  • The percentage of investigations outsourced
  • The use of software
  • The typical case outcome
  • The fraud losses recovered
  • The performance metrics used to measure the team
  • The skillsets on the investigation team
  • The desired qualifications for fraud investigators
  • The annual training budget per fraud investigator

The report provides a summary of respondents’ answers to the survey questions. The information provided herein can be used to compare an investigation team with teams at other organizations of a similar size or in the same industry. It can also help improve investigation teams’ processes and allocation of resources.

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