Tech in banking: in strong demand but adopted with care

ING International Survey - New Technology 2019

Often considered a frontrunner amongst incumbents for digital adoption, ING have released a report detailing their market observations. They note consumers becoming increasingly active in managing their own finances but have a limited understanding and cautious sentiment towards PSD2.

Interestingly, the report also found that most consumers want banks to keep offering the newest technologies even if they are not ready to adopt them before the waters are tested by others, and while they appreciate robo-advice or AI driven services, they do not want to give up ‘the driver’s seat’.


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