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RAPPORT

Dutch Insurance Outlook 2019

A two way look at the Dutch insurance industry

Many sectors have changed drastically in recent years. Airbnb took the hotel industry by surprise,
Uber did the same to the taxi world, Spotify turned the music industry upside down, Netflix
conquered the TV market and Amazon continues to build its cross-sectoral empire.

What can the insurance sector learn from the experiences in other sectors? How does one view
the insurance world from the outside, and is it indeed as impregnable a fortress as insurers
often think? How strong is their position at the international level?

Insurers have not been able to rest on their laurels for a moment since the financial crisis of 2008. They had
to put their solvency in order, carry out a large number of reorganisations, comply with tighter legislation and
regulations, respond adequately to a shrinking market and regain customer confidence, while keeping up with
technological innovation at the same time.

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