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RAPPORT

Robotic Process Automation

The opportunities and questions raised by automation and Artificial Intelligence

You might think that the rules of good people management do not apply to a robot workforce. However, if we assume that, we risk throwing away decades of best practice that could be useful for managing robots.

As our robot colleagues grow in number, we will have to consider the issues arising from their “employment.” Capgemini’s Global Enterprise Model (GEM) offers a good blueprint for getting the best out of robot workers. Its seven laws provide the framework to what Isaac Asimov, were he writing today, might call the Seven Laws of Workplace Robotics.

7 aspects covered in this paper:

- Grade mix
- Location mix
- Competentcy model
- Process model
- Technology
- Pricing 
- Governance

 

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