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RAPPORT

Yesterday's customer service agent... tomorrow's empathetic advisor

The digital banking relationship center of the future.

Forget annoying call routing systems, frustrating call transfers and impersonal service. Imagine personalized remote customer experiences and human advisors that anticipate a customer’s needs—personal, simple and seamless. Say goodbye to the banking contact center as we know it, and hello to the digital banking relationship center of the future.

Digital disruption is redefining the retail experience, but banking contact centers are not harnessing this disruption fast enough. With more than 70 percent of banks' customer interactions going through digital channels, the contact center must adapt to play a new role.

How do banks build the workforce of the future to deliver a digital relationship center that drives growth and delights customers?

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Video's op het gebied van Audit & Control, Actuariaat & Risk Management, Juridisch & Fiscale Zaken, Pensioenen, Schade & Hypotheken, Compliance en Investment Management.

Bekijk ons volledige overzicht op www.experttube.nl.

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Videoplatform met werkenbij video's van toonaangevende organisaties in de financiële wereld. Met een focus op de finance specialisatie zorgt de koppeling met de 17 (niche) vacaturesites van CareerGuide direct voor een relevant bereik.

Bekijk ons volledige overzicht op www.careertube.com.