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RAPPORT

To affinity and beyond

From me to we; The rise of the purpose-led brand

In an era of radical visibility, technology and media have given individuals the power to stand up for their opinions and beliefs on a grandscale. This power, re ected in everything fromthe #MeToo movement to the growingintolerance for “fake news,” is in ltrating everyaspect of people’s lives, including their purchasing decisions.

Companies are under the spotlight like never before as they struggle for competitive advantage in the context of this reality. Their customers aren’t just making decisions based on the stalwarts of product selection or price. They’re now assessing what a brand says. What it does. What it stands for.

Accenture Strategy’s most recent global survey of nearly 30,000 consumers found that 62 percent of customers want companies to take a stand on current and broadly relevant issues like sustainability, transparency or fair employment practices.1 The closer a company’s purpose aligns to their own beliefs, the better.

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